Questions about Can I Dine?™

Frequently asked questions

What is Can I Dine?™?

Can I Dine?™ is restaurant allergen menu software. A restaurant uploads its current menu, reviews the dishes, ingredients, cooking oils, and shared equipment, and publishes a QR code menu. Guests scan it, choose their allergies and dietary needs, and see the menu sorted into suggested dishes, dishes that may need a modification, and dishes to avoid.

Which allergies and diets can guests filter by?

Guests can filter by the nine major U.S. food allergens plus gluten, mustard, celery, lupin, sulfites, corn, mushroom, citrus, alliums, and nightshades. They can combine those with vegan, vegetarian, pescatarian, keto, and celiac needs, kosher or halal where the restaurant declares it serves them, and custom ingredients they type in themselves.

Does Can I Dine?™ handle cross-contact and shared fryers?

Yes. Restaurants declare which dishes share a fryer, grill, or prep station and which cooking oils they use. Guests see cross-contact warnings on affected dishes, and a Severe allergy setting removes dishes with relevant shared-equipment or cooking-oil exposure.

What languages does the guest menu support?

English, Spanish, French, Italian, Arabic, Hindi, Mandarin Chinese, Brazilian Portuguese, Russian, and Amharic.

Does Can I Dine?™ guarantee a dish is safe?

No. Can I Dine?™ organizes the information the restaurant provides so guests and staff can have a clearer conversation. It does not inspect kitchens or certify allergen-free preparation. Guests should always tell staff about their restrictions before ordering.

How do I cancel my Can I Dine?™ subscription?

Sign in as the restaurant owner and click Cancel subscription in the dashboard. Review the notice, then continue to Stripe and confirm cancellation. Renewal stops at the end of your current billing period. Amounts already owed are not erased. For immediate account deletion, use Settings → Delete account instead.

How long does my QR menu work after my subscription ends?

Your QR menu remains accessible for 7 days after your subscription ends. After those 7 days, the QR code still scans, but guests see an unavailable-menu notice. This window starts when the subscription ends, not when you first click Cancel subscription.

When is my menu data deleted after cancellation?

Saved menus and recipes are retained for 30 days total after your subscription ends, including the 7 days of QR-menu access. Unless you reactivate before that deadline, they are automatically deleted from the live service by scheduled cleanup, normally within one hour after the deadline. Deletion is deferred if billing status cannot be verified. After deletion, you need to upload your menu again. Agreement acceptance records are retained after account deletion. Billing records may be retained for legal and accounting purposes; backup copies follow the hosting providers’ backup lifecycle.